Plan Overview » Objective: 3. Advance organizational, technological and operational excellence » Goal: 3.1 Ensure ICANN’s long-term financial accountability, stability and sustainability » Portfolio: Internal Facing Operations

Project: FY19 - Recurring Activity - Complaints Office Operations


The Complaints Office provides a centralized location where complaints or concerns regarding the ICANN Organization can be submitted, reviewed, analyzed and resolved as openly as appropriate.

Planned Start Date: 2018-07-02

Planned Completion Date: 2019-07-12

Metrics: The establishment of the Complaints Office is currently underway. The project to establish the Office includes defining appropriate metrics. Once defined, this project will be updated to reflect this information.

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Last Updated: November 5, 2018 - 19:04