In FY19, we intend to do the following to foster and coordinate a healthy, secure, stable, and resilient identifier ecosystem: 1. Deliver services to the ICANN Community according to service level targets. 2. Monitor and manage service delivery against targets, identify opportunities for improvement and efficiency. 3. Standardize methodology, processes and tools for managing action request and Implement process improvements for increased operational efficiency and customer satisfaction. 4. Implement system enhancements for increased operational efficiency and effectiveness. 5. Implementation and Deployment of enhancements to User Interface for the Protocol Parameter requests. 6. Modernization and enhancements of the IANA website. 7. Root Zone customer API for operators that manage portfolios of many domains. 8. Continue to lead and support Registration Data Services (WHOIS) activities to promote trust and confidence in the Internet for all stakeholders.
Last Updated: November 5, 2018 - 19:04