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ICANN Portfolio Management System


As part of ICANN’s transparency and accountability mechanisms, ICANN has been sharing a regular snapshot of the Project Portfolio Management System with the community since January 2013, providing visibility into ICANN's workload, progress and status of projects underway. This is just one of ICANN’s performance reporting mechanisms amongst others, including the Quarterly Stakeholder Calls and the KPI Beta Dashboard anticipated to launch on 20 August.

ICANN's work is guided by the Strategic Plan and Five-Year Operating Plan which were developed by the community with staff, and organized in a hierarchy of Objectives, Goals, Portfolios, and Projects.

Objectives

Core foundational strategies upon which goals are based

Objectives contain goals

Goals

Desired deliverables to meet organization-wide objectives

Goals contain portfolios

Portfolios

Cross-functional work undertaken in support of goals to fulfill core deliverables and services

Portfolios contain programs

Projects

A temporary endeavor that has a defined beginning and end and a specific set of deliverables.

Objectives

Objectives are the highest level of the ICANN work plan, and the responsibility of the ICANN President. The status information for each Objective reflects the status of the component portfolios and projects within that Objective.

1. Evolve and further globalize ICANN

In order to meet the needs of the changing global landscape, ICANN will continue to evolve its multistakeholder processes and structures—both face-to-face and online—to enable: broad, inclusive, multilingual, engagement; new forms of participatory, consensus-based decision making; and globalized and regionalized institutional frameworks to support such enhanced functions.

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2. Support a healthy, stable and resilient unique identifier ecosystem

The growing and evolving unique identifier industry is operating within a changing landscape. ICANN will engage stakeholders to help support and plan for the industry’s evolution and empower a global and responsible industry that fosters growth and innovation.

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3. Advance organizational, technological and operational excellence

ICANN seeks to mature our organization—to improve the skillsets, processes, and technologies through which we operate to deliver services to the ICANN community and the public. We seek to develop a greater ability to meet the speed and scale of innovation happening around us and deliver with excellence in everything we do.

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4. Promote ICANN’s role and multistakeholder approach

We strive to clarify the linkages and frameworks that underlie ICANN’s responsibilities in the current Internet ecosystem. We commit to developing ways to maintain and enhance ICANN’s stewardship in an evolving ecosystem. We pledge to cultivate thought leadership on ways in which ICANN can serve a complex set of Internet constituencies. We also commit to strengthening relationships with members of this evolving ecosystem to achieve our shared goals and serve the public interest. By extension of this effort, and without seeking to expand its role and mandate, ICANN commits to contributing to creating greater role clarity for the entire Internet governance ecosystem. We see opportunity for the ecosystem to be stronger together through greater cooperation and coordination. In this, we pledge open, transparent communications to foster a single, open, global Internet for worldwide benefit.

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5. Develop and implement a global public interest framework bounded by ICANN's mission

CANN seeks to develop a public interest framework for promoting the global public interest in the coordination of the Internet’s unique identifier systems and in furtherance of ICANN’s mission. The framework will clarify ICANN’s roles, objectives and milestones in promoting the public interest through capacity building, and increasing the base of internationally diverse, knowledgeable, and engaged ICANN stakeholders.

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Last Updated: September 22, 2017 - 21:24

Objectives with Goals

Each Objective is divided into Goals, which are overseen by a member of the ICANN executive staff. You can see all the Objectives with their Goals here. Each Goal is composed of several Portfolios of individual Projects. Click the name of a Portfolio to see more details, or visit the page listing All Current Projects.

Objective: 1. Evolve and further globalize ICANN

Goal: 1.1 Further globalize and regionalize ICANN functions


In FY18, we will focus on the following activities that work towards further globalizing and regionalizing ICANN functions: 1. Map community to regional engagement. 2. Implement recommendations resulting from examination of ICANN regional offices in support of ICANN globalization.

pictureSally Costerton, Shepherd

Portfolios

Goal: 1.2 Bring ICANN to the world by creating a balanced and proactive approach to regional engagement with stakeholders


In FY18, we will focus on the following activities that work towards bringing ICANN to the world by creating a balanced and proactive approach to regional engagement with stakeholders: 1. Map Stakeholder Journey to regional engagement. 2. Enhance online ICANN meeting hubs to contribute to and increase engagement during meetings. 3. Review effectiveness of ICANN web tools for supporting globalization and regionalization for community.

pictureSally Costerton, Shepherd

Portfolios

Goal: 1.3 Evolve policy development and governance processes, structures and meetings to be more accountable, inclusive, efficient, effective and responsive


For FY18, we continue to consolidate progress made towards the following activities that work towards evolving policy development and governance processes, structures and meetings to be more accountable, inclusive, efficient, effective and responsive: 1. Complete a comprehensive assessment, every two years, of delivery of all resources and capabilities that are provided to the stakeholders. 2. Analyze, evaluate and plan for how to balance resource abilities and capabilities among stakeholders (every two years). 3. Assess progress towards five-year goal – toward wide use of improved tools and mechanisms for global participation and representation, including the use of remote participation to engage stakeholders from emerging regions. 4. Implement improvements resulting from ICANN Reviews as part of continuous accountability enhancement work. 5. Support one or more At-Large General Assemblies.

pictureDavid Olive, Shepherd

Portfolios

Objective: 2. Support a healthy, stable and resilient unique identifier ecosystem

Goal: 2.1 Foster and coordinate a healthy, secure, stable, and resilient identifier ecosystem


In FY18, we intend to do the following to foster and coordinate a healthy, secure, stable, and resilient identifier ecosystem: 1. Deliver services to the ICANN Community according to service level targets. 2. Monitor and manage service delivery against targets, identify opportunities for improvement and efficiency. 3. Standardize methodology, processes and tools for managing action request and Implement process improvements for increased operational efficiency and customer satisfaction. 4. Implement system enhancements for increased operational efficiency and effectiveness. 5. Implementation and Deployment of enhancements to User Interface for the Protocol Parameter requests. 6. Modernization and enhancements of the IANA website. 7. Root Zone customer API for operators that manage portfolios of many domains. 8. Continue to lead and support Registration Data Services (WHOIS) activities to promote trust and confidence in the Internet for all stakeholders.

pictureAkram Atallah, Shepherd

Portfolios

Goal: 2.2 Proactively plan for changes in the use of unique identifiers, and develop technology roadmaps to help guide ICANN activities


In FY18, we will continue focusing on the activities that work towards proactively planning for changes in the use of unique identifiers and developing technology roadmaps to help guide ICANN activities: 1. Complete implementation of first year of technology roadmaps. 2. Publish at least two more white papers on identifier technology. 3. Demonstrate growth in ratios in developing regions.

pictureDavid Conrad, Shepherd

Portfolios

Goal: 2.3 Support the evolution of domain name marketplace to be robust, stable and trusted


In FY18, we will continue to support the development of a robust, stable and trusted domain marketplace by: 1. Ongoing development and monitoring of the Domain Name Marketplace Health Index. 2. Improving customer satisfaction by reducing survey gap by at least 10% year over year. 3. Showing stable healthy year over year growth in the domain name industry.

pictureAkram Atallah, Shepherd

Portfolios

Objective: 3. Advance organizational, technological and operational excellence

Goal: 3.1 Ensure ICANN’s long-term financial accountability, stability and sustainability


In FY18, we will focus on the following activities that work towards ICANN’s long-term financial accountability, stability and sustainability: 1. Achieve the foundation for Key Success Factors (outcome) supported by adequate system advancement in place. 2. Continue to improve and achieve elevated target performance levels as per roadmap. 3. Modify roadmap as needed.

pictureXavier Calvez, Shepherd

Portfolios

Goal: 3.2 Ensure structured coordination of ICANN’s technical resources


In FY18, we will focus on the following activities that work towards ensuring structured coordination of ICANN’s technical resources: 1. Drive IT Services uptime for Tier 1 towards 99.99% availability. 2. Measure and compare metric for the IANA Services against baseline for year over year improvement. 3. Report on metric for on-time, on-budget IT projects delivery, driving to improvement year over year on performance.

pictureAshwin Rangan, Shepherd

Portfolios

Goal: 3.3 Develop a Globally Diverse Culture of Knowledge and Expertise Available to ICANN’s Board, Organization, and Stakeholders


In FY18, we will focus on one core activity to work towards developing a globally diverse culture of knowledge and expertise available to ICANN’s Board, Organization and stakeholders. 1. Identify gaps and continue to improve. 2. Advance on applying systems to refine measurements. 3. Collaborate with stakeholders on progress evaluation and improvements.

pictureSusanna Bennett, Shepherd

Portfolios

Objective: 4. Promote ICANN’s role and multistakeholder approach

Goal: 4.1 Encourage engagement with the existing Internet governance ecosystem at national, regional and international levels


In FY18, we will focus on the following activities that work towards encouraging engagement with the existing Internet Governance (IG) Ecosystem at national, regional and international levels: 1. Complete third year review and revisions of strategy as necessary based up FY17 work. 2. Evolution of global and regional work plans if necessary to reflect outcome of strategy review and revision.

pictureTarek Kamel, Shepherd

Portfolios

Goal: 4.2 Clarify the role of governments in ICANN and work with them to their commitment to supporting the global Internet ecosystem


In FY18, we will focus on the following activities that work towards clarifying the role of governments in ICANN and work with them to strengthen their commitment to supporting the global Internet ecosystem: 1. Third year review of strategy and implementation of any changes developed through review and revision brought forward to FY17. 2. Revise global and regional work plans to reflect outcome of strategy review. 3. Two informational and technical skills workshops for regional GAC members as part of demand driven engagement.

pictureTarek Kamel, Shepherd

Portfolios

Goal: 4.3 Participate in the evolution of a global, trusted, inclusive multistakeholder Internet governance ecosystem that addresses Internet issues


In FY18, we will focus on the following activities that work towards participating in the evolution of a global, trusted, inclusive multistakeholder Internet Governance Ecosystem that addresses Internet issues: 1. Third year review of the goals and delivery strategy for those goals with the mission and mandate of ICANN following the IANA Stewardship Transition. 2. Evolution and improvement of global engagement work plan based on completed review. 3. Definition of new measurements for activity if the work of 4.3 is still separate from 4.1 - if so continuation of FY17 projects and work to reflect collaboration with respective Internet organizations.

pictureTarek Kamel, Shepherd

Portfolios

Goal: 4.4 Promote role clarity and establish mechanisms to increase trust within ecosystem rooted in the public interest


In FY18, we will focus on the following activities that work towards promoting role clarity and establish mechanisms to increase trust within the ecosystem rooted in the public interest: 1. Implement Overall Satisfaction Survey (based on the feedback Contractual Compliance requests from reporters and contracted parties at the closure of a complaint) and report the results and outcomes. 2. Implement ongoing measurement, benchmarking and reporting. 3. Assess current practices in light of the changing environment and adjust as needed. 4. Integrate safeguard role within ICANN organization and the community. 5. Develop safeguard strategic outreach plan and execute. 6. Develop a report on the role of safeguards in the DNS market place, including successes and areas for improvement.

pictureJamie Hedlund, Shepherd

Portfolios

Objective: 5. Develop and implement a global public interest framework bounded by ICANN's mission

Goal: 5.1 Act as a steward of the public interest


In FY18, we will focus on the following activities that work towards acting as a steward of the public interest: 1. Measure and baseline the % of actions by ICANN in decision making and how rationales are including the public interest assessments as part of decision making.

pictureJohn Jeffrey, Shepherd

Portfolios

Goal: 5.2 Promote ethics, transparency and accountability across the ICANN community


In FY18, we will focus on the following activities that work towards promoting ethics, transparency and accountability across the ICANN Community: 1. Meet increased metrics developed in FY16-FY17 and show increase in acceptance and impact of Accountability and Ethical Framework. 2. Reviews Streamlining and Recalibration work in consultation with the community. 3. Coordinate the operationalization of the output of Cross Community Working Group on Accountability. 4. Implementation of the recommendations from the first Review on Competition, Consumer Choice and Trust in new gTLDs. 5. Conclude the second Specific Review on Security, Stability and Resiliency of the DNS; begin planning for implementation. 6. Conclude the second Specific Review on Registration Directory Service; begin planning for implementation. 7. Conclude the third Specific Review on Accountability and Transparency; begin planning for implementation. 8. Conclude Organizational Reviews of ASO and NomCom, start Reviews of RSSAC, SSAC and ccNSO and begin planning for implementation. Continue implementation of GNSO Review and At-Large Review. 9. Evolve Operating Standards for Reviews as a well-understood and accepted guide for conducting reviews.

pictureTheresa Swinehart, Shepherd

Portfolios

Goal: 5.3 Empower current and new stakeholders to fully participate in ICANN activities


In FY18, we will continue to build upon the previous years’ work that empowers current and new stakeholders to fully participate in and advance ICANN activities in the broader ecosystem. This work is achieved through specific and measurable development and public responsibility tools, programs, and collaborations along focus areas that strengthen the multistakeholder model. 1. Continue improvement of increased access, knowledge, and capability of target audiences and consolidation of regional strategies.

pictureSally Costerton, Shepherd

Portfolios

Status Key:

  • On Target - Project dates are on track to meet the estimated planned completion date
  • At Risk - Project dates are at risk of tracking behind the estimated planned completion date
  • In Trouble - Project dates are tracking past the estimated planned completion date
  • Complete - Project is completed

(Status is measured against estimated planned completion dates)

  • Description – a detailed definition of the scope of work
  • Shepherd – executive who is primarily responsible for collecting and communicating cross-functional performance relevant to that work at ICANN
  • Timeline – target date designated for completion or, for ongoing work for the current fiscal year (e.g. FY13T3)
  • Metric – description of quantifiable measurement(s) of success
  • Priority – indicates level of priority within the fiscal year (e.g. Urgent, High, Normal and Low)
  • Dependencies – resource or activity that is a critical path to the successful timely for completion of the work
  • Stakeholders – parties who are either interested or impacted by the work

ICANN transitioned to this centralized Portfolio Management System in January 2013. Work is still ongoing to develop consistency and uniformity to the system.

Information found in the ICANN Portfolio Management System will be continually updated. The Portfolio Management System is an information source for informal reference only.

It should not be used as an official source of information about ICANN or its work.