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ICANN Portfolio Management System


As part of ICANN’s transparency and accountability mechanisms, ICANN has been sharing a regular snapshot of the Project Portfolio Management System with the community since January 2013, providing visibility into ICANN's workload, progress and status of projects underway. This is just one of ICANN’s performance reporting mechanisms amongst others, including the Quarterly Stakeholder Calls and the KPI Beta Dashboard anticipated to launch on 20 August.

ICANN's work is guided by the Strategic Plan and Five-Year Operating Plan which were developed by the community with staff, and organized in a hierarchy of Objectives, Goals, Portfolios, and Projects.

Objectives

Core foundational strategies upon which goals are based

Objectives contain goals

Goals

Desired deliverables to meet organization-wide objectives

Goals contain portfolios

Portfolios

Cross-functional work undertaken in support of goals to fulfill core deliverables and services

Portfolios contain programs

Projects

A temporary endeavor that has a defined beginning and end and a specific set of deliverables.

Objectives

Objectives are the highest level of the ICANN work plan, and the responsibility of the ICANN President. The status information for each Objective reflects the status of the component portfolios and projects within that Objective.

1. Evolve and further globalize ICANN

In order to meet the needs of the changing global landscape, ICANN will continue to evolve its multistakeholder processes and structures—both face-to-face and online—to enable: broad, inclusive, multilingual, engagement; new forms of participatory, consensus-based decision making; and globalized and regionalized institutional frameworks to support such enhanced functions.

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2. Support a healthy, stable and resilient unique identifier ecosystem

The growing and evolving unique identifier industry is operating within a changing landscape. ICANN will engage stakeholders to help support and plan for the industry’s evolution and empower a global and responsible industry that fosters growth and innovation.

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3. Advance organizational, technological and operational excellence

ICANN seeks to mature our organization—to improve the skillsets, processes, and technologies through which we operate to deliver services to the ICANN community and the public. We seek to develop a greater ability to meet the speed and scale of innovation happening around us and deliver with excellence in everything we do.

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4. Promote ICANN’s role and multistakeholder approach

We strive to clarify the linkages and frameworks that underlie ICANN’s responsibilities in the current Internet ecosystem. We commit to developing ways to maintain and enhance ICANN’s stewardship in an evolving ecosystem. We pledge to cultivate thought leadership on ways in which ICANN can serve a complex set of Internet constituencies. We also commit to strengthening relationships with members of this evolving ecosystem to achieve our shared goals and serve the public interest. By extension of this effort, and without seeking to expand its role and mandate, ICANN commits to contributing to creating greater role clarity for the entire Internet governance ecosystem. We see opportunity for the ecosystem to be stronger together through greater cooperation and coordination. In this, we pledge open, transparent communications to foster a single, open, global Internet for worldwide benefit.

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5. Develop and implement a global public interest framework bounded by ICANN's mission

ICANN seeks to develop a public interest framework for promoting the global public interest in the coordination of the Internet’s unique identifier systems and in furtherance of ICANN’s mission. The framework will clarify ICANN’s roles, objectives and milestones in promoting the public interest through capacity building, and increasing the base of internationally diverse, knowledgeable, and engaged ICANN stakeholders.

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Last Updated: January 24, 2017 - 21:03

Objectives with Goals

Each Objective is divided into Goals, which are overseen by a member of the ICANN executive staff. You can see all the Objectives with their Goals here. Each Goal is composed of several Portfolios of individual Projects. Click the name of a Portfolio to see more details, or visit the page listing All Current Projects.

Objective: 1. Evolve and further globalize ICANN

Goal: 1.1 Further globalize and regionalize ICANN functions


In FY17, we will focus on the following activities that work towards further globalizing and regionalizing ICANN functions: 1. Sustain implementation of regional communication strategies 2. Examine how hubs and engagement offices are supporting ICANN globalization 3. Language Services

pictureSally Costerton, Shepherd

Portfolios

Goal: 1.2 Bring ICANN to the world by creating a balanced and proactive approach to regional engagement with stakeholders


In FY17, we will focus on the following activities that work towards bringing ICANN to the world by creating a balanced and proactive approach to regional engagement with stakeholders: 1. Examine # of community participants in ICANN programs to enable measurement of the Stakeholder Journey 2. Broadcast and Engage with Global Stakeholders

pictureSally Costerton, Shepherd

Portfolios

Goal: 1.3 Evolve policy development and governance processes, structures and meetings to be more accountable, inclusive, efficient, effective and responsive


For FY17, we continue to consolidate progress made towards the following activities that work towards evolving policy development and governance processes, structures and meetings to be more accountable, inclusive, efficient, effective and responsive: - The goal is to ensure that the policy development and decision making processes are open, transparent, inclusive and legitimate. Ongoing efforts are directed at: 1) Greater inclusion by diverse global stakeholders 2) More online tools and mechanisms for participation and 3) SO/AC structures evolving to increase Community efficiency and effectiveness in ICANN processes and activities

pictureDavid Olive, Shepherd

Portfolios

Objective: 2. Support a healthy, stable and resilient unique identifier ecosystem

Goal: 2.1 Foster and coordinate a healthy, secure, stable, and resilient identifier ecosystem


In FY17, we intend to do the following to foster and coordinate a healthy, secure, stable, and resilient identifier ecosystem: 1. Deliver services to the ICANN Community according to service level targets 2. Monitor and manage service delivery against targets, identify opportunities for improvement and efficiency 3. Implement process improvements for increased operational efficiency and customer satisfaction 4. Implement system enhancements for increased operational efficiency and effectiveness

pictureAkram Atallah, Shepherd

Portfolios

Goal: 2.2 Proactively plan for changes in the use of unique identifiers, and develop technology roadmaps to help guide ICANN activities


In FY17, we will continue focusing on the activities that work towards proactively planning for changes in the use of unique identifiers and developing technology roadmaps to help guide ICANN activities: 1. Expanding the department to enhance logistical support for research and SSR-related projects. 2. Gain approval of Technology Roadmaps from the community. 3. Continue to expand and enhance relationships with protocol/technology development organizations. 4. Deploy automated systems to collect data and compute ratio of registered domain names to active IP addresses. 5. Deploy automated systems to collect data and compute ratio of registered domain names to Internet users regionally and globally. 6. Publish analyses of data collected, implications of changes in data over time, and other topics relevant to the use of unique identifiers and evolution of identifier technologies 7. Document growth in ratios in developing regions.

pictureDavid Conrad, Shepherd

Portfolios

Goal: 2.3 Support the evolution of domain name marketplace to be robust, stable and trusted


In FY17, we will continue to support the development of a robust, stable and trusted domain marketplace by: 1. Ongoing monitoring of the Domain Name Marketplace Health Index 2. Improve multistakeholder satisfaction by reducing survey gap by at least 10% year over year 3. Show stable healthy year over year growth in the domain name industry 4. Finish the current round of the New gTLD Program and have agreement on the start of next round

pictureAkram Atallah, Shepherd

Portfolios

Objective: 3. Advance organizational, technological and operational excellence

Goal: 3.1 Ensure ICANN’s long-term financial accountability, stability and sustainability


In FY17, we will focus on the following activities that work towards ICANN’s long-term financial accountability, stability and sustainability: 1. Achieve financial roadmap annual targets (as designed in FY16) 2. Review operational processes and implement improvements. 3. Modify roadmap as needed and approved by Board, staff and stakeholders

pictureXavier Calvez, Shepherd

Portfolios

Goal: 3.2 Ensure structured coordination of ICANN’s technical resources


In FY17, we will focus on the following activities that work towards ensuring structured coordination of ICANN’s technical resources: 1. Measure and record a baseline for IT Services up-time by tier 2. Measure and compare metric for the IANA Functions against baseline for YoY improvement 3. Report on metric for on-time, on-budget IT projects delivery

pictureAshwin Rangan, Shepherd

Portfolios

Goal: 3.3 Develop a globally diverse culture of knowledge and expertise available to ICANN’s Board, staff and stakeholders


In FY17, we will focus on one core activity to work towards developing a globally diverseculture of knowledge and expertise available to ICANN’s Board, staff and stakeholders. We will measure our success in achieving this goal by: 1) % of achievement in comparison to best practice benchmark metrics of global diverse culture, and knowledge levels of Board, staff and stakeholders 2) % of completion - actual to target implementation milestones of global development programs to advance the knowledge and expertise of successors, key staff, all staff, Board and stakeholders

pictureSusanna Bennett, Shepherd

Portfolios

Objective: 4. Promote ICANN’s role and multistakeholder approach

Goal: 4.1 Encourage engagement with the existing Internet governance ecosystem at national, regional and international levels


In FY17, we will focus on the following activities that work towards encouraging engagement with the existing Internet Governance (IG) Ecosystem at national, regional and international levels: 1. Increase % participation rates documented as baseline established in FY16 2. Well-functioning and global acceptance by stakeholders of the post NTIA IANA Stewardship Transition, as reflected in feedback from stakeholders

pictureTarek Kamel, Shepherd

Portfolios

Goal: 4.2 Clarify the role of governments in ICANN and work with them to their commitment to supporting the global Internet ecosystem


In FY17, we will focus on the following activities that work towards clarifying the role of governments in ICANN and work with them to strengthen their commitment to supporting the global Internet ecosystem: 1. Increase the # of governmental entities actively participating in ICANN 2. Increase the # of trust agreements or frameworks for cooperation

pictureTarek Kamel, Shepherd

Portfolios

Goal: 4.3 Participate in the evolution of a global, trusted, inclusive multistakeholder Internet governance ecosystem that addresses Internet issues


In FY17, we will focus on the following activities that work towards participating in the evolution of a global, trusted, inc lusive multistakeholder Internet Governance Ecosystem that addresses Internet issues: 1. Increase in # of cooperation agreements with respective Internet organizations over baseline established in FY16 2. Identification of potential best practices among national and regional multistakeholder IG approaches to be highlighted in outreach work for further adoption of multistakeholder model IG governance mechanisms

pictureTarek Kamel, Shepherd

Portfolios

Goal: 4.4 Promote role clarity and establish mechanisms to increase trust within ecosystem rooted in the public interest


In FY17, we will focus on the following activities that work towards promoting role clarity and establish mechanisms to increase trust within the ecosystem rooted in the public interest: 1. Assess current practices and documentation 2. Identify and propose best practices 3. Propose measurements and benchmarks

pictureJamie Hedlund, Shepherd

Portfolios

Objective: 5. Develop and implement a global public interest framework bounded by ICANN's mission

Goal: 5.1 Act as a steward of the public interest


In FY17, we will focus on the following activities that work towards acting as a steward of the public interest: 1. To ascertain ICANN is acting within its global public interest mandate, ICANN will seek to measure and baseline the % of action by ICANN in decision making and how rationales are including the public interest assessments as part of decision making

pictureJohn Jeffrey, Shepherd

Portfolios

Goal: 5.2 Promote ethics, transparency and accountability across the ICANN community


In FY17, we will focus on the following activities that work towards promoting ethics, transparency and accountability across the ICANN Community: 1. Measure against the baseline metrics developed in FY16 and show increase in acceptance and impact of Accountability and Ethical Framework 2. Continue to review for improvements and enhancements: measure and baseline the % of actions by ICANN in decision making and how rationales are including the public interest assessments as part of decision making

pictureTheresa Swinehart, Shepherd

Portfolios

Goal: 5.3 Empower current and new stakeholders to fully participate in ICANN activities


In FY17, we will continue to build upon the work of FY16 that empowers current and new stakeholders to fully participate in and advance ICANN activities in the broader ecosystem. This work is achieved through specific and measurable development and public responsibility tools, programs, and collaborations along focus areas that strengthen the multistakeholder model.

pictureSally Costerton, Shepherd

Portfolios

Status Key:

  • On Target - Project dates are on track to meet the estimated planned completion date
  • At Risk - Project dates are at risk of tracking behind the estimated planned completion date
  • In Trouble - Project dates are tracking past the estimated planned completion date
  • Complete - Project is completed

(Status is measured against estimated planned completion dates)

  • Description – a detailed definition of the scope of work
  • Shepherd – executive who is primarily responsible for collecting and communicating cross-functional performance relevant to that work at ICANN
  • Timeline – target date designated for completion or, for ongoing work for the current fiscal year (e.g. FY13T3)
  • Metric – description of quantifiable measurement(s) of success
  • Priority – indicates level of priority within the fiscal year (e.g. Urgent, High, Normal and Low)
  • Dependencies – resource or activity that is a critical path to the successful timely for completion of the work
  • Stakeholders – parties who are either interested or impacted by the work

ICANN transitioned to this centralized Portfolio Management System in January 2013. Work is still ongoing to develop consistency and uniformity to the system.

Information found in the ICANN Portfolio Management System will be continually updated. The Portfolio Management System is an information source for informal reference only.

It should not be used as an official source of information about ICANN or its work.