ICANN Contractual Compliance Performance Report

Informal Complaints by Region and Type

Informal Complaint Volume by Region: December 2018 - December 2019

Informal Complaints by Region Dec 18 Jan 19 Feb 19 Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19 Sep 19 Oct 19 Nov 19 Dec 19
Africa47342523-3735
Asia/Australia/Pacific370591410558580524493611400524442378376
Europe209279257311229245226253197225225172640
Latin America/Caribbean12231832142118151114172018
North America10281181106311631065993147111108077428268571390
Unknown154193183176240160495163174108185150150

Registrar Informal Complaint Volume by Type: December 2018 - December 2019

Informal Complaint Volume by Type Dec 18 Jan 19 Feb 19 Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19 Sep 19 Oct 19 Nov 19 Dec 19 Total
Abuse6210787956984781101611221401731651,453
CEO Certification219-21
Customer Service15101328201214212319172115228
Data Escrow273650231850972224321217071,567
Domain Deletion74797475765362773929512922740
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)117899681371111108118
Domain Renewal639278928479768475568988791,035
Failure To Notify215116214556879393
Fees1672--7--5129
Privacy/Proxy2521531244-231
Registrar Contact11131326694898114104
Registrar Information Specification (RIS)161116107105326315726245
Registrar Other2462211325230473308
Reseller Agreement1--1
Transfer2672893223714253572913302653892643242684,162
Uniform Domain-Name Dispute-Resolution (UDRP)22311623181611181420222724262
WHOIS Accuracy Reporting System (WHOIS ARS)-----
WHOIS Format2839223648302028861446289
WHOIS Inaccuracy1,1191,2589911,2501,1339789031,1387356906416391,11312,588
WHOIS Quality Review22-343-1--15
WHOIS Service Level Agreements272834344839222755728286
WHOIS Unavailable3239684736354623685315363
Grand Total1,7442,1051,7782,1372,0101,7412,0741,9681,4331,4561,5591,4652,46823,938

Registry Informal Complaint Volume by Type: December 2018 - December 2019

Informal Complaint Volume by Type Dec 18 Jan 19 Feb 19 Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19 Sep 19 Oct 19 Nov 19 Dec 19 Total
Abuse Contact Data67239363571153
Bulk Registration Data Access1-1-1618
Bulk Zone File Access (ZFA)121-4
Claims Services11
Code Of Conduct13181261-1102-54
Continued Operations Instrument (COI)1-2-3
Monthly Report-6161-3101021141
Public Interest Commitments (PIC)111115
Registration Restrictions Dispute Resolution Procedure2112321-1114
Registry Data Escrow1103123224230
Registry Fees2-212-2-3-12
Registry Other3482212429176363
Reserved Names/Controlled Interruption1-232162-320
Service Level Agreement16212512117231
Service Level Agreement Alerts726353553312--387
Uniform Rapid Suspension (URS)-11112118
Wildcard Prohibition1-1
Zone File Access12126105819218425414012312411695981,550
Grand Total331691561071202076311871561601431151112,295

Back to Compliance Dashboard