ICANN Contractual Compliance Performance Report

Informal Complaints by Region

Informal Complaint Volume by Region: August 2018 - August 2019

Informal Complaint Volume by Type Aug 18 Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19
Africa23-8947342523-
Asia/Australia/Pacific1692444469651370591410558580524493611400
Europe767208227276209279257311229245226253197
Latin America/Caribbean28132213122318321421181511
North America17951214124211911028118110631163106599314711110807
Unknown382221151155154193183176240160495163174

Registrar Informal Complaint Volume by Type: August 2018 - August 2019

Informal Complaint Volume by Type Aug 18 Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19 Total
Abuse7275791016210787956984781101611180
CEO Certification-----219------21
Customer Service16311315151013282012142123231
Data Escrow58452327365023185097222856
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)91410911789968137120
Domain Deletion68686666747974757653627739877
Domain Renewal8366119536392789284797684751044
Failure To Notify634421511621455683
Fees84151672--7--41
Privacy/Proxy413425215312437
Registrar Contact1426816111313266948136
Registrar Information Specification (RIS)89321611161071053127
Registrar Other24-14724622113268
Reseller Agreement-1-11--------3
Transfer3174673003102672893223714253572913302654311
Uniform Domain-Name Dispute-Resolution (UDRP)22191418223116231816111814242
WHOIS Accuracy Reporting System (WHOIS ARS)2502------------2502
WHOIS Format4037454428392236483020288425
WHOIS Inaccuracy13181142125314841119125899112501133978903113873514702
WHOIS Quality Review1-2-22-3--43-17
WHOIS Service Level Agreements2126491927283434483922275379
WHOIS Unavailable3947524132396847363546236511
Total457720442080222217442105177821372010174120741968143327913

Registry Informal Complaint Volume by Type: August 2018 - August 2019

Informal Complaint Volume by Type Aug 18 Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19 Total
Abuse Contact Data8441067239363570
Bulk Registration Data Access-3--1--1---16-21
Bulk Zone File Access (ZFA)-2------1-21-6
Claims Services1-2-----1----4
Code Of Conduct--1--13181261-143
Continued Operations Instrument (COI)2----1-2-----5
Monthly Report2156-6161-3101051
Public Interest Commitments (PIC)23-11---11-1-10
Registry Data Escrow1----1103-1-2321
Registry Fees-1-22-212-2--12
Registry Other542234822124241
Reserved Names/Controlled Interruption4131-1-2-321624
Registration Restrictions Dispute Resolution Procedure31-1-21-1232117
Service Level Agreement3-1-16212512125
Service Level Agreement Alerts227272635-35533397
Uniform Rapid Suspension (URS)---1--1111-2-7
Wildcard Prohibition--1---------12
Zone File Access773413471212610581921842541401231288
Total110563973331691561071202076311871562044

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