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ICANN Contractual Compliance Performance Report

Informal Complaints by Region

Informal Complaint Volume by Region: August 2016 - August 2017

Informal Complaint Volume by Type Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 June 17 Jul 17 Aug 17
Africa3107114452-131434
Asia/Australia/Pacific1148154185771713978921505111610081661175812761119
Europe337780426452851343669327288802669314381
Latin America/Caribbean34794834113405434105121602224
North America1426276912921476259618871417155712662614172212991597
Unknown22671770351616983513304123426531491455461

Registrar Informal Complaint Volume by Type: August 2016 - August 2017

Informal Complaint Volume by Type Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 June 17 Jul 17 Aug 17 Total
ABUSE46384044496266865871436666735
CEO CERTIFICATION-----575------62
CUSTOMER SERVICE1821158332040344750322737382
DATA ESCROW16021231739911327443435735546
Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocol Version 642-232112434533
DOMAIN DELETION394441627287678786818891110955
DOMAIN RENEWAL78648565627562727569595566887
FAILURE TO NOTIFY312-42343576545
FEES--5----13-----18
PRIVACY/PROXY635959418341563
REGISTRAR CONTACT128789617139101477127
REGISTRAR INFO SPEC181486141310231518141315181
REGISTRAR OTHER752463-31222138
RESELLER AGREEMENT--11-1--1-1117
TRANSFER4404172853724174204386194954715544134475788
Uniform Domain-Name Dispute-Resolution21181228142617261224171220247
WHOIS FORMAT67784775601571118380131107113651174
WHOIS INACCURACY201349802576227356722233291620011941468644122343252540571
WHOIS Service Level Agreement9212441473137462636383440430
WHOIS UNAVAILABLE372031434445351464469424149646
Total297857553209305865503340384232852947576454723236349952935

Registry Informal Complaint Volume by Type: August 2016 - August 2017

Informal Complaint Volume by Type Aug 16 Sep 16 Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 June 17 Jul 17 Aug 17 Total
ABUSE CONTACT DATA6671518122076142413139
Bulk Registration Data Access731251553116294192
BULK Zone File Access--22-----112-8
CLAIMS SERVICES----12-----1-4
CODE OF CONDUCT---1130393511-2-110
MONTHLY REPORT113119642611103712104
Public Interest Commitments2-2-11-21--3-12
REGISTRY DATA ESCROW57528151853015572716183
REGISTRY FEES--4----15-----19
REGISTRY OTHER108121418101116561098137
RESERVED NAMES/CONTROLLED INTERRUPTION468334992476772
Registration Restrictions Dispute Resolution Procedure24121234524-535
Service Level Agreement634745168715158
Service Level Agreement ALERTS29251130-115181489
SUNRISE----2--------2
Uniform Rapid Suspension-----2212-3--10
WILDCARD PROHIBITION-------1-15---16
ZONE FILE ACCESS141925461364627114391414830730
Total19614112413811917713816362100242133871820

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