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ICANN Contractual Compliance Performance Report

Informal Complaints by Region

Informal Complaint Volume by Region: November 2017 - November 2018

Informal Complaint Volume by Type Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Aug 18 Sep 18 Oct 18 Nov 18
Africa22-55117612123-89
Asia/Australia/Pacific215583797593792065678761815071692444469651
Europe12853964193243614323952801005767208227276
Latin America/Caribbean87181529132012228028132213
North America3074145615711404141415321341128525791795121412421191
Unknown393353323329317332288172230382221151155

Registrar Informal Complaint Volume by Type: November 2017 - November 2018

Informal Complaint Volume by Type Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Aug 18 Sep 18 Oct 18 Nov 18 Total
Abuse615858435066586360727579101844
CEO Certification--723---------30
Customer Service38303638312123192516311315336
Data Escrow111010198207164584523186
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)32524572891410980
Domain Deletion76908761846676678368686666958
Domain Renewal616676568358545467836611953896
Failure To Notify6222512732634458
Fees-3-444--4841537
Privacy/Proxy74221212563413465
Registrar Contact1311127191310771426816163
Registrar Information Specification (RIS)219101317141319178932155
Registrar Other14-33746124-14774
Reseller Agreement--11------1-14
Transfer4073464583675043794593313233174673003104968
Uniform Domain-Name Dispute-Resolution (UDRP)13221121221519242322191418243
WHOIS Accuracy Reporting System (WHOIS ARS)3639---2---32002502---9343
WHOIS Format5410493102594842486940374544785
WHOIS Inaccuracy243321622271209719842083184815011273131811421253148422849
WHOIS Quality Review5-18221--1-2-22
WHOIS Service Level Agreements38472540324331314221264919444
WHOIS Unavailable39333622355082627939475241617
Total692630033201293129602918274622595290457720442080222243157

Registry Informal Complaint Volume by Type: November 2017 - November 2018

Informal Complaint Volume by Type Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Aug 18 Sep 18 Oct 18 Nov 18 Total
Abuse Contact Data21151610512165284410128
Bulk Registration Data Access4132105-1-2-3--40
Bulk Zone File Access (ZFA)1-3----22-2--10
Claims Services---------1-2-3
Code Of Conduct-12225-29261--1-87
Continued Operations Instrument (COI)---------2---2
Monthly Report1-3843511-215649
Public Interest Commitments (PIC)----1---123-18
Registry Data Escrow1211-2414-1---26
Registry Fees----12111--1-218
Registry Other747133-43542245
Reserved Names/Controlled Interruption273213113413132
Registration Restrictions Dispute Resolution Procedure4-1-3--2131-116
Service Level Agreement-322365213-1-28
Service Level Agreement Alerts-561573-11-227260
Uniform Rapid Suspension (URS)-122-1111---110
Wildcard Prohibition-11--1-1---1-5
Zone File Access49558242726203811577341347533
Total9057107977661831191321105639731100

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