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ICANN Contractual Compliance Performance Report

Informal Complaints by Region

Informal Complaint Volume by Region: January 2018 - January 2019

Informal Complaint Volume by Type Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Aug 18 Sep 18 Oct 18 Nov 18 Dec 18 Jan 19
Africa55117612123-8947
Asia/Australia/Pacific97593792065678761815071692444469651370591
Europe4193243614323952801005767208227276209279
Latin America/Caribbean15291320122280281322131223
North America1571140414141532134112852579179512141242119110281181
Unknown323329317332288172230382221151155154193

Registrar Informal Complaint Volume by Type: January 2018 - January 2019

Informal Complaint Volume by Type Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Aug 18 Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Total
Abuse5843506658636072757910162107894
CEO Certification723----------232
Customer Service36383121231925163113151510293
Data Escrow10198207164584523273240
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)524572891410911793
Domain Deletion87618466766783686866667479945
Domain Renewal765683585454678366119536392924
Failure To Notify22512732634421567
Fees-444--484151641
Privacy/Proxy22121256341342561
Registrar Contact1271913107714268161113163
Registrar Information Specification (RIS)10131714131917893216132
Registrar Other-33746124-1472475
Reseller Agreement11------1-11-5
Transfer4583675043794593313233174673003102672894771
Uniform Domain-Name Dispute-Resolution (UDRP)11212215192423221914182231261
WHOIS Accuracy Reporting System (WHOIS ARS)--2---32002502-----5704
WHOIS Format931025948424869403745442839694
WHOIS Inaccuracy227120971984208318481501127313181142125314841119125820631
WHOIS Quality Review18221--1-2-2221
WHOIS Service Level Agreements25403243313142212649192728414
WHOIS Unavailable36223550826279394752413239616
Total320129312960291827462259529045772044208022221744210537077

Registry Informal Complaint Volume by Type: January 2018 - January 2019

Informal Complaint Volume by Type Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Aug 18 Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Total
Abuse Contact Data161051216528441067105
Bulk Registration Data Access2105-1-2-3--1-24
Bulk Zone File Access (ZFA)3----22-2----9
Claims Services-------1-2---3
Code Of Conduct2225-29261--1--1399
Continued Operations Instrument (COI)-------2----13
Monthly Report3843511-2156-654
Public Interest Commitments (PIC)--1---123-11-9
Registry Data Escrow11-2414-1----124
Registry Fees--12111--1-22-20
Registry Other7133-4354223441
Reserved Names/Controlled Interruption32131134131-124
Registration Restrictions Dispute Resolution Procedure1-3--2131-1-214
Service Level Agreement22365213-1-1632
Service Level Agreement Alerts61573-11-22727264
Uniform Rapid Suspension (URS)22-1111---1--9
Wildcard Prohibition1--1-1---1---4
Zone File Access5824272620381157734134712126617
Total10797766183119132110563973331691155

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