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ICANN Contractual Compliance Performance Report

Informal Complaints by Region

Informal Complaint Volume by Region: May 2017 - May 2018

Informal Complaint Volume by Type May 17 June 17 Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 Apr 18 May 18
Africa1314344622-551176
Asia/Australia/Pacific1679176612811130135212612155837975937920656789
Europe7496402903553726241281378417324361432397
Latin America/Caribbean119691721184191361729132012
North America2651173413231615143619023074145615711404141415321342
Unknown6531491455461323587393353323329317332283

Registrar Informal Complaint Volume by Type: May 2017 - May 2018

Informal Complaint Volume by Type May 17 June 17 Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 Apr 18 May 18 Total
Abuse71436666466461585843506658750
CEO Certification--------723---30
Customer Service50322737204238303638312123425
Data Escrow3435735910111010198207215
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)434551325245750
Domain Deletion8188911107779769087618466761066
Domain Renewal69595566657561667656835854843
Failure To Notify5765386222512770
Fees-----10-3-444-25
Privacy/Proxy341521074221212569
Registrar Contact10147712121311127191310147
Registrar Information Specification (RIS)1814131510122191013171413179
Registrar Other22212314-337434
Reseller Agreement-1111---11---6
Transfer4715544134474494464073464583675043794595700
Uniform Domain-Name Dispute-Resolution (UDRP)24171220141013221121221519220
WHOIS Accuracy Reporting System (WHOIS ARS)26202081---10003639---2--9342
WHOIS Format13110711365596654104931025948421043
WHOIS Inaccuracy206623262342252425212332243321622271209719842083184828989
WHOIS Quality Review-511345-1822133
WHOIS Service Level Agreements36383440514038472540324331495
WHOIS Unavailable69424149398439333622355082621
Total576454723236349933884308692630033201293129602918274650352

Registry Informal Complaint Volume by Type: May 2017 - May 2018

Informal Complaint Volume by Type May 17 June 17 Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 Apr 18 May 18 Total
Abuse Contact Data61424132172115161051216171
Bulk Registration Data Access62941314132105-179
Bulk Zone File Access (ZFA)112--21-3----10
Claims Services--1----------1
Code Of Conduct1-2--1-12225-2963
Monthly Report37121041-3843551
Public Interest Commitments (PIC)--3-------1--4
Registry Data Escrow5727169111211-2486
Registry Fees----------121114
Registry Other61098815747133-81
Reserved Names/Controlled Interruption4767-3273213146
Registration Restrictions Dispute Resolution Procedure24-5344-1-3--26
Service Level Agreement715111-32236537
Service Level Agreement Alerts51814212-561573-87
Uniform Rapid Suspension (URS)-3---1-122-1111
Wildcard Prohibition15------11--1-18
Zone File Access39141483060514955824272620578
Total100242133871171139057107977661831363

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