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ICANN Contractual Compliance Performance Report

Informal Complaints by Region

Informal Complaint Volume by Region: July 2017 - July 2018

Informal Complaint Volume by Type Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18
Africa344622-551176121
Asia/Australia/Pacific128111301352126121558379759379206567876181507
Europe2903553726241281378417324361432395279999
Latin America/Caribbean17211841913617291320122386
North America1323161514361902307414561571140414141532134112842579
Unknown455461323587393353323329317332288172230

Registrar Informal Complaint Volume by Type: July 2017 - July 2018

Informal Complaint Volume by Type Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Total
Abuse66664664615858435066586360759
CEO Certification------723-----30
Customer Service27372042383036383121231925387
Data Escrow735910111010198207164166
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)455132524572853
Domain Deletion9111077797690876184667667831047
Domain Renewal55666575616676568358545467836
Failure To Notify6538622251273263
Fees---10-3-444--429
Privacy/Proxy152107422121256371
Registrar Contact771212131112719131077137
Registrar Information Specification (RIS)1315101221910131714131917183
Registrar Other212314-33746137
Reseller Agreement111---11-----5
Transfer4134474494464073464583675043794593313235329
Uniform Domain-Name Dispute-Resolution (UDRP)12201410132211212215192423226
WHOIS Accuracy Reporting System (WHOIS ARS)---10003639---2---32007841
WHOIS Format11365596654104931025948424869922
WHOIS Inaccuracy234225242521233224332162227120971984208318481501127327371
WHOIS Quality Review11345-18221--28
WHOIS Service Level Agreements34405140384725403243313142494
WHOIS Unavailable41493984393336223550826279651
Total323634993388430869263003320129312960291827462259529046665

Registry Informal Complaint Volume by Type: July 2017 - July 2018

Informal Complaint Volume by Type Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Total
Abuse Contact Data2413217211516105121652158
Bulk Registration Data Access41314132105-1-246
Bulk Zone File Access (ZFA)2--21-3----2212
Claims Services1------------1
Code Of Conduct2--1-12225-2926189
Monthly Report121041-3843511-52
Public Interest Commitments (PIC)3-------1---15
Registry Data Escrow27169111211-2414-88
Registry Fees--------12111-15
Registry Other98815747133-4372
Reserved Names/Controlled Interruption67-327321311339
Registration Restrictions Dispute Resolution Procedure-5344-1-3--2123
Service Level Agreement5111-3223652132
Service Level Agreement Alerts14212-561573-11-75
Uniform Rapid Suspension (URS)---1-122-111110
Wildcard Prohibition-----11--1-1-4
Zone File Access48306051495582427262038115551
Total133871171139057107977661831191321272

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