ICANN Contractual Compliance Performance Report

Informal Complaints by Region

Informal Complaint Volume by Region: September 2018 - September 2019

Informal Complaint Volume by Type Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19 Sep 19
Africa-8947342523-3
Asia/Australia/Pacific444469651370591410558580524493611400524
Europe208227276209279257311229245226253197225
Latin America/Caribbean13221312231832142118151114
North America1214124211911028118110631163106599314711110807742
Unknown221151155154193183176240160495163174108

Registrar Informal Complaint Volume by Type: September 2018 - September 2019

Informal Complaint Volume by Type Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19 Sep 19 Total
Abuse75791016210787956984781101611221230
CEO Certification219-21
Customer Service31131515101328201214212319234
Data Escrow845232736502318509722243894
Domain Deletion68666674797475765362773929838
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)141091178996813711122
Domain Renewal6611953639278928479768475561017
Failure To Notify344215116214556885
Fees4151672--7--538
Privacy/Proxy134252153124437
Registrar Contact268161113132669489131
Registrar Information Specification (RIS)932161116107105326145
Registrar Other-147246221132549
Reseller Agreement1-11--3
Transfer4673003102672893223714253572913302653894383
Uniform Domain-Name Dispute-Resolution (UDRP)19141822311623181611181420240
WHOIS Accuracy Reporting System (WHOIS ARS)-----
WHOIS Format374544283922364830202886391
WHOIS Inaccuracy1142125314841119125899112501133978903113873569014074
WHOIS Quality Review-222-343-117
WHOIS Service Level Agreements264919272834344839222755363
WHOIS Unavailable475241323968473635462368480
Grand Total204420802222174421051778213720101741207419681433145624792

Registry Informal Complaint Volume by Type: September 2018 - September 2019

Informal Complaint Volume by Type Sep 18 Oct 18 Nov 18 Dec 18 Jan 19 Feb 19 Mar 19 Apr 19 May 19 Jun 19 Jul 19 Aug 19 Sep 19 Total
Abuse Contact Data4410672393635769
Bulk Registration Data Access3-1-1-1621
Bulk Zone File Access (ZFA)2-1216
Claims Services213
Code Of Conduct-113181261-11053
Continued Operations Instrument (COI)--1-2-3
Monthly Report156-6161-31010251
Public Interest Commitments (PIC)3-1111119
Registration Restrictions Dispute Resolution Procedure112112321-14
Registry Data Escrow1103123222
Registry Fees1-22-212-2-315
Registry Other422348221242945
Reserved Names/Controlled Interruption1311-2321620
Service Level Agreement-1162125121123
Service Level Agreement Alerts27272635355331396
Uniform Rapid Suspension (URS)1-111127
Wildcard Prohibition1-1-2
Zone File Access3413471212610581921842541401231241335
Grand Total563973331691561071202076311871561602094

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