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ICANN Contractual Compliance Performance Report

Informal Complaints by Region

Informal Complaint Volume by Region: September 2017 - September 2018

Informal Complaint Volume by Type Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Aug 18 Sep 18
Africa4622-55117612123-
Asia/Australia/Pacific13521261215583797593792065678761815071692444
Europe3726241281378417324361432395279999766207
Latin America/Caribbean18419136172913201223862914
North America1436190230741456157114041414153213411284257917951213
Unknown323587393353323329317332288172230382221

Registrar Informal Complaint Volume by Type: September 2017 - September 2018

Informal Complaint Volume by Type Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Aug 18 Sep 18 Total
Abuse46646158584350665863607275774
CEO Certification----723-------30
Customer Service20423830363831212319251631370
Data Escrow91011101019820716458137
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)5132524572891467
Domain Deletion77797690876184667667836868982
Domain Renewal65756166765683585454678366864
Failure To Notify3862225127326361
Fees-10-3-444--48441
Privacy/Proxy210742212125634170
Registrar Contact12121311127191310771426163
Registrar Information Specification (RIS)10122191013171413191789172
Registrar Other2314-33746124-58
Reseller Agreement1---11------14
Transfer4494464073464583675043794593313233174675253
Uniform Domain-Name Dispute-Resolution (UDRP)14101322112122151924232219235
WHOIS Accuracy Reporting System (WHOIS ARS)-10003639---2---32002502-10343
WHOIS Format5966541049310259484248694037821
WHOIS Inaccuracy252123322433216222712097198420831848150112731318114224965
WHOIS Quality Review345-18221--1-27
WHOIS Service Level Agreements51403847254032433131422126467
WHOIS Unavailable39843933362235508262793947647
Total338843086926300332012931296029182746225952904577204446551

Registry Informal Complaint Volume by Type: September 2017 - September 2018

Informal Complaint Volume by Type Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 Apr 18 May 18 Jun 18 Jul 18 Aug 18 Sep 18 Total
Abuse Contact Data21721151610512165284133
Bulk Registration Data Access314132105-1-2-344
Bulk Zone File Access (ZFA)-21-3----22-212
Claims Services-----------1-1
Code Of Conduct-1-12225-29261--87
Continued Operations Instrument (COI)-----------2-2
Monthly Report1041-3843511-2152
Public Interest Commitments (PIC)------1---1237
Registry Data Escrow9111211-2414-1-46
Registry Fees------12111--116
Registry Other815747133-435464
Reserved Names/Controlled Interruption-32732131134131
Registration Restrictions Dispute Resolution Procedure344-1-3--213122
Service Level Agreement11-322365213-29
Service Level Agreement Alerts212-561573-11-2274
Uniform Rapid Suspension (URS)-1-122-1111--10
Wildcard Prohibition---11--1-1---4
Zone File Access60514955824272620381157734584
Total117113905710797766183119132110561218

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