ICANN Contractual Compliance Performance Report

Informal Complaints by Region and Type

Informal Complaint Volume by Region: April 2019 - April 2020

Informal Complaints by Region Apr 19 May 19 Jun 19 Jul 19 Aug 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Mar 20 Apr 20
Africa2523-38355269
Asia/Australia/Pacific567508483602389517431369369355268391389
Europe241262236263208232237182647195186285208
Latin America/Caribbean14201915111417191823181512
North America1066993147011098077428248571390829737918822
Unknown240160495163174108185150150140149132199

Registrar Informal Complaint Volume by Type: April 2019 - April 2020

Informal Complaint Volume by Type Apr 19 May 19 Jun 19 Jul 19 Aug 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Mar 20 Apr 20 Total
Abuse6984781101611221401731651131511452411,752
CEO Certification221-23
Customer Service20121421231917211521193540277
Data Escrow23185097222432121707551935231,568
Domain Deletion76536277392951292242302539574
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)968137111110891486120
Domain Renewal8479768475568988791058980951,079
Failure To Notify2145568793892135132
Fees--7--5155-124
Privacy/Proxy531244-2122228
Registrar Contact66948981141412118110
Registrar Information Specification (RIS)6107105326315726149238280
Registrar Other21132523047333102312
Transfer4253572913302653892643242682692534152944,144
Uniform Domain-Name Dispute-Resolution (UDRP)18161118142022272426202114251
WHOIS Accuracy Reporting System (WHOIS ARS)----
WHOIS Format4830202886144662911192
WHOIS Inaccuracy1,1339789031,1387356906416391,11367957569070710,621
WHOIS Quality Review43-1--8
WHOIS Service Level Agreements48392227557282746182
WHOIS Unavailable363546236853151710127223
Total201017412074196814331456155914652468138912511547153921900

Registry Informal Complaint Volume by Type: April 2019 - April 2020

Informal Complaint Volume by Type Apr 19 May 19 Jun 19 Jul 19 Aug 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Mar 20 Apr 20 Total
Abuse Contact Data93635711542248
Bulk Registration Data Access-1616
Bulk Zone File Access (ZFA)121-1-5
Claims Services11
Code Of Conduct261-1102-312-37
Continued Operations Instrument (COI)--
Monthly Report1-31010211584449
Public Interest Commitments (PIC)111115
Registration Restrictions Dispute Resolution Procedure12321-11611120
Registry Data Escrow12322423175243
Registry Fees2-2-3-3--10
Registry Other2124291763331760
Reserved Names/Controlled Interruption32162-33121
Service Level Agreement2512117212327
Service Level Agreement Alerts53553312--1-1371
Uniform Rapid Suspension (URS)112111-7
Wildcard Prohibition1-1
Zone File Access92184254140123124116959813168171801,676
Grand Total1202076311871561601431151111581092001002397

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