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ICANN Contractual Compliance Performance Report

Informal Complaints by Region

Informal Complaint Volume by Region: October 2016 -October 2017

Informal Complaint Volume by Type Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 June 17 Jul 17 Aug 17 Sep 17 Oct 17
Africa7114452-13143446
Asia/Australia/Pacific8577171397892150511161008166117581276111913421224
Europe426452851343669327288802669314381400630
Latin America/Caribbean48341134054341051216022241937
North America1292147625961887141715571266261417221299159714171842
Unknown70351616983513304123426531491455461323682

Registrar Informal Complaint Volume by Type: October 2016 -October 2017

Informal Complaint Volume by Type Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 June 17 Jul 17 Aug 17 Sep 17 Oct 17 Total
Abuse40444962668658714366664664761
CEO Certification---575--------62
Customer Service1583320403447503227372042405
Data Escrow231739911327443435735910384
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)-23211243455133
Domain Deletion4162728767878681889111077791028
Domain Renewal85656275627275695955666575885
Failure To Notify2-4234357653852
Fees5----13------1028
Privacy/Proxy5959418341521066
Registrar Contact7896171391014771212131
Registrar Information Specification (RIS)861413102315181413151012171
Registrar Other2463-3122212331
Reseller Agreement11-1--1-1111-8
Transfer2853724174204386194954715544134474494465826
Uniform Domain-Name Dispute-Resolution (UDRP)12281426172612241712201410232
WHOIS Accuracy Reporting System (WHOIS ARS)10016083944----26202081---100011254
WHOIS Format47756015711183801311071136559661154
WHOIS Inaccuracy157216641728223329161999194020662326234225242521233228163
WHOIS Quality Review31---21-5113421
WHOIS Service Level Agreements24414731374626363834405140491
WHOIS Unavailable314344453514644694241493984712
Total320930586550334038423285294757645472323634993388430851898

Registry Informal Complaint Volume by Type: October 2016 -October 2017

Informal Complaint Volume by Type Oct 16 Nov 16 Dec 16 Jan 17 Feb 17 Mar 17 Apr 17 May 17 June 17 Jul 17 Aug 17 Sep 17 Oct 17 Total
Abuse Contact Data71518122076142413217146
Bulk Registration Data Access125155311629413186
Bulk Zone File Access (ZFA)22-----112--210
Claims Services--12-----1---4
Code Of Conduct-1130393511-2--1111
Monthly Report119642611103712104104
Public Interest Commitments (PIC)2-11-21--3---10
Registry Data Escrow528151853015572716911191
Registry Fees4----15-------19
Registry Other121418101116561098815142
Reserved Names/Controlled Interruption83349924767-365
Registration Restrictions Dispute Resolution Procedure121234524-53436
Service Level Agreement474516871511151
Service Level Agreement Alerts251130-1151814212101
Sunrise--2----------2
Uniform Rapid Suspension (URS)---2212-3---111
Wildcard Prohibition-----1-15-----16
Zone File Access54613646271143914148306051608
Total12413811917713816362100242133871171131713

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