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ICANN Contractual Compliance Performance Report

Informal Complaints by Region

Informal Complaint Volume by Region: March 2017 - March 2018

Informal Complaint Volume by Type Mar 17 Apr 17 May 17 June 17 Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18
Africa2-1314344622-5511
Asia/Australia/Pacific111010231679176612811130135212612155837975937920
Europe3102737496402903553726241281378417324361
Latin America/Caribbean3710611969172118419136172913
North America1577126526511734132316151436190230741456157114041414
Unknown4123426531491455461323587393353323329317

Registrar Informal Complaint Volume by Type: March 2017 - March 2018

Informal Complaint Volume by Type Mar 17 Apr 17 May 17 June 17 Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 Total
Abuse86587143666646646158584350770
CEO Certification----------723-30
Customer Service34475032273720423830363831462
Data Escrow27443435735910111010198259
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)124345513252441
Domain Deletion8786818891110777976908761841097
Domain Renewal72756959556665756166765683878
Failure To Notify435765386222558
Fees13------10-3-4434
Privacy/Proxy18341521074221261
Registrar Contact1391014771212131112719146
Registrar Information Specification (RIS)2315181413151012219101317190
Registrar Other3122212314-3327
Reseller Agreement-1-1111---11-7
Transfer6194954715544134474494464073464583675045976
Uniform Domain-Name Dispute-Resolution (UDRP)26122417122014101322112122224
WHOIS Accuracy Reporting System (WHOIS ARS)--26202081---10003639---29342
WHOIS Format83801311071136559665410493102591116
WHOIS Inaccuracy199919402066232623422524252123322433216222712097198428997
WHOIS Quality Review21-511345-18233
WHOIS Service Level Agreements46263638344051403847254032493
WHOIS Unavailable146446942414939843933362235679
Total328529475764547232363499338843086926300332012931296050920

Registry Informal Complaint Volume by Type: March 2017 - March 2018

Informal Complaint Volume by Type Mar 17 Apr 17 May 17 June 17 Jul 17 Aug 17 Sep 17 Oct 17 Nov 17 Dec 17 Jan 18 Feb 18 Mar 18 Total
Abuse Contact Data2076142413217211516105170
Bulk Registration Data Access116294131413210580
Bulk Zone File Access (ZFA)--112--21-3--10
Claims Services----1--------1
Code Of Conduct3511-2--1-1222570
Monthly Report111037121041-38464
Public Interest Commitments (PIC)21--3-------17
Registry Data Escrow30155727169111211-125
Registry Fees15-----------1227
Registry Other165610988157471399
Reserved Names/Controlled Interruption924767-32732153
Registration Restrictions Dispute Resolution Procedure4524-5344-1-335
Service Level Agreement68715111-322340
Service Level Agreement Alerts1151814212-5615786
Uniform Rapid Suspension (URS)12-3---1-122-12
Wildcard Prohibition1-15------11--18
Zone File Access1143914148306051495582427547
Total1636210024213387117113905710797761444

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