Performance metrics provide information to the community on compliance activities through dashboards and reports.
Monthly dashboards present data on the complaint volume, the process volume and turn-around times. For more details, read our guide to the monthly dashboard reports. ICANN increased the level of granularity reported in the monthly dashboards. For details read the Additional Information on the Subject Matter of Complaints guide.
Quarterly Reports provide Contractual Compliance data for each quarter beginning January 2017. For more details, read our ICANN Contractual Compliance Quarterly Metrics Explanation.
Annual Reports are intended to provide a calendar year view into the compliance landscape. See individual reports for descriptions.
Effective January 2019, no further Quarterly Metrics Reports will be published.
Note: the first monthly dashboard report was published July 2014