Sorry, you need to enable JavaScript to visit this website.

Contractual Compliance Performance Measurement

Performance metrics provide information to the community on compliance activities through dashboards and reports.

Monthly dashboards present data on the complaint volume, the process volume and turn-around times. For more details, read our guide to the monthly dashboard reports. ICANN increased the level of granularity reported in the monthly dashboards. For details read the Additional Information on the Subject Matter of Complaints guide.

Quarterly Reports provide Contractual Compliance data for each quarter beginning January 2017. For more details, read our ICANN Contractual Compliance Quarterly Metrics Explanation.

Annual Reports are intended to provide a calendar year view into the compliance landscape. See individual reports for descriptions.

2017 Monthly Dashboards

JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT

2017 Quarterly Reports

2017 Quarter One Metrics Reports

2017 Quarter Two Metrics Reports

2017 Quarter Three Metrics Reports

2016 Monthly Reports

JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC

2016 Annual Reports

2015 Monthly Reports

JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC

2015 Annual Reports

2014 Monthly Reports

JUL | AUG | SEP | OCT | NOV | DEC

Note: the first monthly dashboard report was published July 2014

2014 Annual Reports