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Contractual Compliance Performance Measurement

Performance metrics provide information to the community on compliance activities through dashboards and reports.

Monthly dashboards present data on the complaint volume, the process volume and turn-around times. For more details, read our guide to the monthly dashboard reports.

Annual dashboards present data for a full calendar year. See individual reports for details.

Quarterly reports start calendar year 2017.

2017 Monthly Dashboards

JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG

2016 Monthly Reports

JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC

2016 Annual Reports

2015 Monthly Reports

JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC

2015 Annual Reports

2014 Monthly Reports

JUL | AUG | SEP | OCT | NOV | DEC

Note: the first monthly dashboard report was published July 2014

2014 Annual Reports