Sorry, you need to enable JavaScript to visit this website.

ICANN Contractual Compliance 2016 Annual Reports

2016 Registrar Complaints per Compliance Approach & Process

This report presents the number of Registrar related complaints by the complaint type as it goes through the Informal and Formal Resolution Process, from ticket receipt to closure. The data is provided for legacy TLD and new gTLD.

2016 Registrar Complaints per Compliance Approach & Process Summary

Complaint Type Received Closed Before 1st Inquiry/Notice 1st Inquiry/Notice 2nd Inquiry/Notice 3rd Inquiry/Notice Breach Suspension Termination Closed
Legacy Total3755819472163241763232112-35889
New gTLD Total29581267120619743--12453
Not Specified Total*264019586721725811232618
2016 Total4315622697182012132333224440960

* Complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

2016 Registrar Complaints per Compliance Approach & Process Detail

Complaint Type Received Closed Before 1st Inquiry/Notice 1st Inquiry/Notice 2nd Inquiry/Notice 3rd Inquiry/Notice Breach Suspension Termination Closed
Legacy
Abuse4803341835310---522
country code Top-Level Domain---------
Contact Update---------
Control Panel---------
Customer Service209168182----185
Domain Name Dispute---------
Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocol Version 616112-----13
Domain Deletion53050913-----521
Domain Renewal77654825848121--817
Failure To Notify2827------27
Financial Transaction---------
Generic Top Level Domain---------
Name Password---------
Ownership Transfer---------
Privacy/Proxy4933132----43
Redemption---------
Registrar Contact957515-----90
Registrar Information Specification917251----77
Registrar Other2110238311-36
Reseller Agreement2-221---2
Reseller Provider---------
Regional Internet Registries Personal Enterprise Numbers---------
Spam Abuse---------
Transfer53663964153128638---5528
Uniform Domain-Name Dispute-Resolution1938511153282--192
Website Content---------
WHOIS Accuracy Reporting System70922993206712810-1-4579
WHOIS Format771472284355---764
WHOIS Inaccuracy2119497581159910861187--21881
WHOIS Quality Review81113----10
WHOIS Service Level Agreements19515773----167
WHOIS Unavailable442255182537---435
Legacy Total3755819472163241763232112-35889
New gTLD
Abuse3127721---33
Customer Service28262-----28
Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocol Version 6642-----6
Domain Deletion1074-----11
Domain Renewal97257771----105
Failure To Notify21------1
Privacy/Proxy551-----6
Registrar Contact211-----2
Registrar Information Specification11221-----23
Registrar Other47521--125
Transfer93692572---95
Uniform Domain-Name Dispute-Resolution1211131---12
WHOIS Accuracy Reporting System1466693258191---940
WHOIS Format58571-----58
WHOIS Inaccuracy11033038018937---1079
WHOIS Quality Review---------
WHOIS Service Level Agreements1071-----8
WHOIS Unavailable201294----21
New gTLD Total29581267120619743--12453
Not Specified
Abuse3735321---39
Assignments---------
country code Top-Level Domain---------
CEO Certification230-23069203--232
Contact Update---------
Control Panel---------
Customer Service66------6
Data Escrow404573285817312381
Data Escrow Audit---------
Data Escrow Invalid Weekly---------
Data Escrow Missed Daily---------
Data Escrow Missed Weekly---------
Domain Name Dispute---------
Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocol Version 611------1
Domain Deletion7575------75
Domain Renewal15114-----17
Early Adoption---------
Failure To Notify661-----7
Fees6-6652--3
Financial Transaction---------
Generic Top Level Domain ---------
Inquiries ICANN Contact Form---------
Inquiries ICANN@ICANN.org---------
Name Password---------
Ownership Transfer---------
Privacy/Proxy10101-----10
Registrar Contact1710942---21
Registrar Information Specification2791912711128
Registrar Other24419942--14
Reseller Agreement1-2-----2
Reseller Provider---------
Regional Internet Registries Personal Enterprise Numbers---------
Spam Abuse---------
Transfer665561----60
Uniform Domain-Name Dispute-Resolution1412------12
Website Content---------
WHOIS Format1471262051---145
WHOIS Inaccuracy142814383-----1442
WHOIS Quality Review1-1-----1
WHOIS Service Level Agreements4242------42
WHOIS Unavailable83612061---80
Not Specified Total264019586721725811232618
2016 Total4315622697182012132333224440960