Sorry, you need to enable JavaScript to visit this website.

ICANN Contractual Compliance Dashboard for January 2015

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type December 2014 January 2015
ABUSE3317
CUSTOMER SERVICE1413
DATA ESCROW2046
DNSSEC, IDN, IPV631
DOMAIN DELETION3960
DOMAIN RENEWAL5253
FAILURE TO NOTIFY11
FEESN/A41
PRIVACY/PROXY12
REGISTRAR CONTACT145
REGISTRAR INFO SPEC515
REGISTRAR OTHER420
RESELLER AGREEMENT1-
TRANSFER492358
UDRP1620
WHOIS FORMAT4275
WHOIS INACCURACY24092633
WHOIS QUALITY REVIEW75
WHOIS SLA5542
WHOIS UNAVAILABLE1929
Total32273436

Compliance Process Volume & Turnaround Time

January 2015 Quantity Sent Process Turnaround Time
1st Notice236511.1
2nd Notice2686.6
3rd Notice616.7
Breach859.4
Suspension-72.0
Termination21.0
Contract Non-Renewal--
Closed360711.7

Registries

Registry Complaint Volume & Distribution

Complaint Type December 2014 January 2015
ABUSE CONTACT DATA47
BANKRUPTCY1-
BRDA-13
BULK ZFA74
CLAIMS SERVICES1-
CODE OF CONDUCT-36
COI1-
MISCONDUCT1-
MONTHLY REPORT77
PIC151
RDDS1-
REGISTRY DATA ESCROW4936
REGISTRY FEES228
REGISTRY OTHER37
RESERVED NAMES/CONTROLLED INTERRUPTION1414
RR-DRP92
SLA1125
URS2-
ZONE FILE ACCESS3678
Total164258

Compliance Process Volume & Turnaround Time

January 2015 Quantity Sent Process Turnaround Time
1st Notice Sent1986.6
2nd Notice Sent468.5
3rd Notice Sent75.0
Breach--
Suspension--
Termination--
Contract Non-Renewal--
Closed19913.8

Complaint Volume & Closure Rate

Volume Trend

Jan-14Feb-14Mar-14Apr-14May-14Jun-14Jul-14Aug-14Sep-14Oct-14Nov-14Dec-14Jan-15
2701351644654595334128923560318836863250320533913694

Total Volume

Counts December 2014 January 2015
Total New3,3913,694
Total Closed2,9673,806

Closure Rates

Stage December 2014 January 2015
Received All
Target ≥ 55%
58%65%
Current Month39%48%
Before 1st Notice29%27%
Before 2nd Notice23%33%
Before 3rd Notice5%4%

ICANN Staff Average Turnaround Time

Measures December 2014 January 2015
Open to 1st Notice1.31.4
2nd WIP2.93.2
3rd WIP2.83.1
Formal Notices2.53.8
Received to Closed14.211.8

Note: Average Turnaround Time is shown in business days.