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ICANN Contractual Compliance Dashboard for September 2017

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type September 2017 Closed before 1st
Inquiry / Notice
Abuse4638
Customer Service2032
Data Escrow91
Domain Name System Security Extensions (DNSSEC), Internationalized Domain Names (IDN), Internet Protocol Version 6 (IPv6)56
Domain Deletion7785
Domain Renewal6560
Failure To Notify34
Privacy/Proxy23
Registrar Contact129
Registrar Information Specification (RIS)109
Registrar Other2-
Reseller Agreement1-
Transfer449377
Uniform Domain-Name Dispute-Resolution (UDRP)1411
WHOIS Format5956
WHOIS Inaccuracy
breakdown in italics
25241442
Quality Review3-
Bulk Submission4783
Individual Submission20431317
Accuracy Reporting System-122
WHOIS Service Level Agreements5150
WHOIS UNAVAILABLE3928
Total33882211

Compliance Process Volume & Turnaround Time

September 2017 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent160114.1
Volume 2nd Notice Sent1928.4
Volume 3rd Notice Sent1514.3
Volume Breach120.3
Volume Suspension1-
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of current month = 3,596

Additional Information on the Subject Matter of Complaints

Details on Abuse Complaints September 2017
New gTLD
N/A14
New gTLD Total4
Legacy gTLD
N/A 124
Fraudulent, deceptive practices1
Pharmaceuticals1
Pharming, Phishing2
Pharming, Phishing | Spam1
Registrar Abuse contact1
Registrar Abuse contact | Other1
Trademark or Copyright Infringement3
Legacy gTLD Total34
Not Specified2
N/A124
Not Specified Total8
Details on Abuse Complaints Total46
Details on Transfer Complaints September 2017
New gTLD
N/A111
Transfer3
New gTLD Total14
Legacy gTLD
N/A 1343
Change Of Registrant2
Transfer36
Transfer | Change Of Registrant1
Unauthorized Transfer12
Legacy gTLD Total394
Not Specified2
N/A140
Unauthorized Transfer1
Not Specified Total41
Details on Transfer Complaints Total449
Details on WHOIS Inaccuracy Complaints September 2017
New gTLD
N/A 176
Identity1
Operability - Whois data inaccuracy275
Operability - Whois data inaccuracy | Identity2
Operability - Whois data not available1
Syntax | Operability - Whois data inaccuracy1
New gTLD Total356
Legacy gTLD
N/A 11139
Identity62
Operability - Whois data inaccuracy726
Operability - Whois data inaccuracy | Identity5
Operability - Whois data inaccuracy | Operability - Whois data not available38
Operability - Whois data not available8
Syntax1
Syntax | Operability - Whois data inaccuracy1
Legacy gTLD Total1980
Not Specified2
N/A1188
Not Specified Total188
Details on WHOIS Inaccuracy Complaints Total2524

1. "N/A" represents tickets which are in process and the detailed complaint type has not yet been determined, as well as tickets closed prior to 1st Notice.
2. "Not specified" represents complaints for which the TLD type is not specified. Domain Name or TLD information is not always provided in the complaint or may pertain to a Registrar or Registry.

Registries

Registry Complaint Volume & Distribution

Complaint Type September 2017 Closed before 1st
Inquiry / Notice
Abuse Contact Data23
Bulk Registration Data Access3-
Monthly Report10-
Registry Data Escrow9-
Registry Other84
Reserved Names/Controlled Interruption-1
Registration Restrictions Dispute Resolution Procedure33
Service Level Agreement11
Service Level Agreement Alerts211
Zone File Access601
Total11714

Compliance Process Volume & Turnaround Time

September 2017 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent1105.7
Volume 2nd Notice Sent234.3
Volume 3rd Notice Sent43.5
Volume Breach1-
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 91

Complaint Volume & Closure Rate

Volume Trend

Sep-16Oct-16Nov-16Dec-16Jan-17Feb-17Mar-17Apr-17May-17Jun-17Jul-17Aug-17Sep-17
5896333331966669351739803448300958645714336935863505

Total Volume

Counts August 2017 September 2017
Total New3,5863,505
Total Closed4,4433,687

Closure Rates

Stage August 2017 September 2017
Received All
Target ≥ 55%
71%66%
Current Month55%51%
Before 1st Inquiry / Notice40%40%
Before 2nd Inquiry / Notice27%27%
Before 3rd Inquiry / Notice3%3%

ICANN Staff Average Turnaround Time

Measures August 2017 September 2017
Open to 1st Inquiry / Notice1.21.1
2nd WIP2.12.3
3rd WIP4.44.0
Formal Notices5.11.5

Contractual Compliance Overall Process Turnaround Time

Measures August 2017 September 2017
Received to Closed2017

Note: Average Turnaround Time is shown in business days.