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ICANN Contractual Compliance Dashboard for July 2017

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type July 2017 Closed before 1st
Inquiry / Notice
ABUSE6650
CUSTOMER SERVICE2729
DATA ESCROW7-
Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocal Version 643
DOMAIN DELETION9178
DOMAIN RENEWAL5547
FAILURE TO NOTIFY65
PRIVACY/PROXY12
REGISTRAR CONTACT710
REGISTRAR INFO SPEC1311
REGISTRAR OTHER2-
RESELLER AGREEMENT1-
TRANSFER413371
Uniform Domain-Name Dispute-Resolution126
WHOIS FORMAT113116
WHOIS INACCURACY
breakdown in italics
23432206
Quality Review1-
Bulk Submission38922
Individual Submission19531115
Accuracy Reporting System-1069
WHOIS Service Level Agreements3434
WHOIS UNAVAILABLE4140
Total32363008

Compliance Process Volume & Turnaround Time

July 2017 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent165512.7
Volume 2nd Notice Sent1255.4
Volume 3rd Notice Sent157.6
Volume Breach2-
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of current month = 4,627

Registries

Registry Complaint Volume & Distribution

Complaint Type July 2017 Closed before 1st
Inquiry / Notice
ABUSE CONTACT DATA2425
Bulk Registration Data Access4-
BULK Zone File Access2-
CLAIMS SERVICES11
CODE OF CONDUCT22
MONTHLY REPORT1-
Public Interest Commitments33
REGISTRY DATA ESCROW27-
REGISTRY OTHER94
RESERVED NAMES/CONTROLLED INTERRUPTION64
Service Level Agreement55
Service Level Agreement ALERTS1-
ZONE FILE ACCESS483
Total13347

Compliance Process Volume & Turnaround Time

July 2017 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent716.9
Volume 2nd Notice Sent138.7
Volume 3rd Notice Sent26.0
Volume Breach1-
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 149

Complaint Volume & Closure Rate

Volume Trend

Jul-16Aug-16Sep-16Oct-16Nov-16Dec-16Jan-17Feb-17Mar-17Apr-17May-17Jun-17Jul-17
3096317458963333319666693517398034483009586457143369

Total Volume

Counts June 2017 July 2017
Total New5,7143,369
Total Closed4,7164,776

Closure Rates

Stage June 2017 July 2017
Received All
Target ≥ 55%
60%71%
Current Month47%55%
Before 1st Inquiry / Notice36%46%
Before 2nd Inquiry / Notice21%24%
Before 3rd Inquiry / Notice2%2%

ICANN Staff Average Turnaround Time

Measures June 2017 July 2017
Open to 1st Inquiry / Notice1.11.2
2nd WIP2.72.4
3rd WIP5.65.2
Formal Notices0.50.4

Contractual Compliance Overall Process Turnaround Time

Measures June 2017 July 2017
Received to Closed1118

Note: Average Turnaround Time is shown in business days.