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ICANN Contractual Compliance Dashboard for August 2014

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type July 2014 August 2014
ABUSE1330
CUSTOMER SERVICE512
DATA ESCROW2014
DNSSEC, IDN, IPV66N/A
DOMAIN DELETION1818
DOMAIN RENEWAL4166
FAILURE TO NOTIFYN/A8
FEES171
PRIVACY/PROXY21
REGISTRAR CONTACT912
REGISTRAR INFO SPEC24
REGISTRAR OTHER83
RESELLER AGREEMENT21
TRANSFER619540
UDRP2415
WHOIS FORMAT5612
WHOIS INACCURACY26022193
WHOIS QUALITY REVIEWN/A20
WHOIS SLA64
WHOIS UNAVAILABLE1723
Total34672977

Compliance Process Volume & Turnaround Time

August 2014 Volume Turnaround Time
1st Notice190813.1
2nd Notice6986.5
3rd Notice1539.0
Breach630.8
Suspension--
Termination31.0
Contract Non-Renewal--
Closed3324-

Registries

Registry Complaint Volume & Distribution

Complaint Type July 2014 August 2014
ABUSE CONTACT DATA222
BRDA-41
BULK ZFA38
CLAIMS SERVICES11
CODE OF CONDUCT21
MONTHLY REPORT810
PIC-22
REGISTRY DATA ESCROW1415
REGISTRY OTHER1211
RESERVED/SLD NAMES2453
RR-DRP58
SLA41
SUNRISE11
URS25
ZONE FILE ACCESS1512
Total93211

Compliance Process Volume & Turnaround Time

August 2014 Volume Turnaround Time
1st Notice1635.3
2nd Notice265.7
3rd Notice2-
Breach--
Suspension--
Termination--
Contract Non-Renewal--
Closed155-

Complaint Volume & Closure Rate

Volume Trend

Aug-13Sep-13Oct-13Nov-13Dec-13Jan-14Feb-14Mar-14Apr-14May-14Jun-14Jul-14Aug-14
1968153018051735228027013516446545953341289235603188

Total Volume

Counts July 2014 August 2014
Total New3,5603,188
Total Closed3,7473,479

Closure Rates

Stage July 2014 August 2014
Received All
Target ≥ 55%
65%68%
Current Month49%52%
Before 1st Notice26%23%
Before 2nd Notice32%31%
Before 3rd Notice7%11%

ICANN Staff Average Turnaround Time

Measures July 2014 August 2014
Open to 1st Notice1.41.5
2nd WIP3.12.2
3rd WIP4.12.2
Formal Notices1.41.7
Received to Closed16.313.5

Note: Average Turnaround Time is shown in business days.