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ICANN Contractual Compliance Dashboard for June 2016

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type June 2016 Closed before 1st
Inquiry / Notice
ABUSE6339
CUSTOMER SERVICE2214
DATA ESCROW18-
DNSSEC, IDN, IPV6-1
DOMAIN DELETION4239
DOMAIN RENEWAL6846
FAILURE TO NOTIFY22
FEES1-
PRIVACY/PROXY32
REGISTRAR CONTACT42
REGISTRAR INFO SPEC1011
REGISTRAR OTHER4-
RESELLER AGREEMENT1-
TRANSFER407280
UDRP199
WHOIS FORMAT10099
WHOIS INACCURACY2812815
WHOIS SLA129
WHOIS UNAVAILABLE4656
Total36341424

Compliance Process Volume & Turnaround Time

June 2016 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent172812.7
Volume 2nd Notice Sent1516.8
Volume 3rd Notice Sent207.4
Volume Breach136.3
Volume Suspension-77
Volume Termination21
Volume Contract Non-Renewal--
 
Volume Closed All - as of current month = 2,665

Registries

Registry Complaint Volume & Distribution

Complaint Type June 2016 Closed before 1st
Inquiry / Notice
ABUSE CONTACT DATA55
BRDA2-
CLAIMS SERVICES11
CODE OF CONDUCT1-
MONTHLY REPORT9-
PIC21
REGISTRY DATA ESCROW4-
REGISTRY OTHER54
RESERVED NAMES/CONTROLLED INTERRUPTION1-
RR-DRP33
SLA66
SLA ALERTS1-
ZONE FILE ACCESS656
Total10526

Compliance Process Volume & Turnaround Time

June 2016 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent1076.5
Volume 2nd Notice Sent125.4
Volume 3rd Notice Sent59.0
Volume Breach2-
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 157

Complaint Volume & Closure Rate

Volume Trend

Jun-15Jul-15Aug-15Sep-15Oct-15Nov-15Dec-15Jan-16Feb-16Mar-16Apr-16May-16Jun-16
4416400541544541425938213710332639963449268328303739

Total Volume

Counts May 2016 June 2016
Total New2,8303,739
Total Closed2,7472,822

Closure Rates

Stage May 2016 June 2016
Received All
Target ≥ 55%
73%59%
Current Month66%49%
Before 1st Inquiry / Notice42%30%
Before 2nd Inquiry / Notice25%25%
Before 3rd Inquiry / Notice4%3%

ICANN Staff Average Turnaround Time

Measures May 2016 June 2016
Open to 1st Inquiry / Notice1.51.2
2nd WIP2.92.7
3rd WIP17.13.3
Formal Notices1.92.8

Contractual Compliance Overall Process Turnaround Time

Measures May 2016 June 2016
Received to Closed9.711.1

Note: Average Turnaround Time is shown in business days.