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ICANN Contractual Compliance Dashboard for April 2017

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type April 2017 Closed before 1st
Inquiry / Notice
ABUSE5843
CUSTOMER SERVICE4749
DATA ESCROW4413
Domain Name System Security Extensions, Internationalized Domain Names, Internet Protocal Version 622
DOMAIN DELETION8688
DOMAIN RENEWAL7557
FAILURE TO NOTIFY33
PRIVACY/PROXY87
REGISTRAR CONTACT96
REGISTRAR INFO SPEC1511
REGISTRAR OTHER1-
RESELLER AGREEMENT1-
TRANSFER495371
Uniform Domain-Name Dispute-Resolution126
WHOIS FORMAT8074
WHOIS INACCURACY
breakdown in italics
19411001
Quality Review1-
Bulk Submission2963
Individual Submission1644998
Accuracy Reporting System--
WHOIS Service Level Agreements2629
WHOIS UNAVAILABLE4438
Total29471798

Compliance Process Volume & Turnaround Time

April 2017 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent99210.9
Volume 2nd Notice Sent1357.7
Volume 3rd Notice Sent269.0
Volume Breach315.5
Volume Suspension-60.0
Volume Termination21.5
Volume Contract Non-Renewal--
 
Volume Closed All - as of current month = 2,901

Registries

Registry Complaint Volume & Distribution

Complaint Type April 2017 Closed before 1st
Inquiry / Notice
ABUSE CONTACT DATA76
CODE OF CONDUCT13
MONTHLY REPORT10-
Public Interest Commitments11
REGISTRY DATA ESCROW15-
REGISTRY OTHER69
RESERVED NAMES/CONTROLLED INTERRUPTION22
Registration Restrictions Dispute Resolution Procedure55
Service Level Agreement89
Service Level Agreement ALERTS1-
Uniform Rapid Suspension22
ZONE FILE ACCESS42
Total6239

Compliance Process Volume & Turnaround Time

April 2017 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent297.1
Volume 2nd Notice Sent136.1
Volume 3rd Notice Sent113.5
Volume Breach-16.0
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 81

Complaint Volume & Closure Rate

Volume Trend

Apr-16May-16Jun-16Jul-16Aug-16Sep-16Oct-16Nov-16Dec-16Jan-17Feb-17Mar-17Apr-17
2683282937393096317458963333319666693517398034483009

Total Volume

Counts March 2017 April 2017
Total New3,4483,009
Total Closed4,7362,982

Closure Rates

Stage March 2017 April 2017
Received All
Target ≥ 55%
76%66%
Current Month59%53%
Before 1st Inquiry / Notice36%41%
Before 2nd Inquiry / Notice35%22%
Before 3rd Inquiry / Notice4%3%

ICANN Staff Average Turnaround Time

Measures March 2017 April 2017
Open to 1st Inquiry / Notice1.41.3
2nd WIP2.62.6
3rd WIP2.83.9
Formal Notices0.40.9

Contractual Compliance Overall Process Turnaround Time

Measures March 2017 April 2017
Received to Closed1411

Note: Average Turnaround Time is shown in business days.