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ICANN Contractual Compliance Dashboard for April 2016

ICANN provides a monthly dashboard summarizing contractual compliance complaint activity. These monthly metrics show the complaint volume as they advance through the overall contractual compliance Informal & Formal process. Learn more about this dashboard report »

Registrars

Registrar Complaint Volume & Distribution

Complaint Type April 2016 Closed before 1st
Inquiry / Notice
ABUSE5635
CEO CERTIFICATION1-
CUSTOMER SERVICE2722
DATA ESCROW133
DNSSEC, IDN, IPV654
DOMAIN DELETION4137
DOMAIN RENEWAL7352
FAILURE TO NOTIFY12
PRIVACY/PROXY811
REGISTRAR CONTACT128
REGISTRAR INFO SPEC74
REGISTRAR OTHER44
TRANSFER488360
UDRP153
WHOIS FORMAT7558
WHOIS INACCURACY1679921
WHOIS SLA2013
WHOIS UNAVAILABLE5857
Total25831594

Compliance Process Volume & Turnaround Time

April 2016 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent104411.1
Volume 2nd Notice Sent1965.8
Volume 3rd Notice Sent355.9
Volume Breach-56
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of current month = 2,880

Registries

Registry Complaint Volume & Distribution

Complaint Type April 2016 Closed before 1st
Inquiry / Notice
ABUSE CONTACT DATA44
BULK ZFA1-
CODE OF CONDUCT1-
MONTHLY REPORT3-
PIC11
REGISTRY DATA ESCROW7-
REGISTRY FEES14-
REGISTRY OTHER1310
RESERVED NAMES/CONTROLLED INTERRUPTION74
RR-DRP22
SLA81
URS11
ZONE FILE ACCESS3814
Total10037

Compliance Process Volume & Turnaround Time

April 2016 Quantity Sent Process Turnaround Time
Volume 1st Notice Sent646.5
Volume 2nd Notice Sent256.1
Volume 3rd Notice Sent28.0
Volume Breach--
Volume Suspension--
Volume Termination--
Volume Contract Non-Renewal--
 
Volume Closed All - as of Current Month = 93

Complaint Volume & Closure Rate

Volume Trend

Apr-15May-15Jun-15Jul-15Aug-15Sep-15Oct-15Nov-15Dec-15Jan-16Feb-16Mar-16Apr-16
4351515444164005415445414259382137103326399634492683

Total Volume

Counts March 2016 April 2016
Total New3,4492,683
Total Closed3,9292,973

Closure Rates

Stage March 2016 April 2016
Received All
Target ≥ 55%
76%77%
Current Month69%69%
Before 1st Inquiry / Notice42%42%
Before 2nd Inquiry / Notice28%27%
Before 3rd Inquiry / Notice5%6%

ICANN Staff Average Turnaround Time

Measures March 2016 April 2016
Open to 1st Inquiry / Notice1.91.8
2nd WIP3.63.8
3rd WIP3.24.1
Formal Notices1.80.6

Contractual Compliance Overall Process Turnaround Time

Measures March 2016 April 2016
Received to Closed9.610.2

Note: Average Turnaround Time is shown in business days.