ICANN Contractual Compliance Performance Reports

Percent of Registrars with Complaints by Region & Country

Showing the rate of number of complaint tickets in relation to number of registrars for a given region. Details below.

Percent Registrars with Complaints as of February 2020

Europe: Complaints for 33.97% of Registrars

Country Registrar Count Registrars with Complaints Percent of Registrars with Complaints (%) Domain Count as of November 2019
Austria4125.00160,868
Belarus1--5,472
Belgium2--69,339
Bulgaria2--1,289
Cayman Islands3266.671,231,758
Curacao1--13
Czech Republic11100.00137,669
Denmark3133.331,261,974
Finland1--2,631
France16425.004,077,027
Germany23939.1311,776,112
Greece11100.0065,079
Hungary11100.0016,905
Ireland2150.0070,974
Italy10330.00674,861
Latvia11100.003,087
Lithuania2150.00530,561
Luxembourg4125.00238,290
Monaco2--96,976
Netherlands10550.001,395,970
Norway1--138,855
Poland1--75,957
Russian Federation11327.271,260,537
Spain15746.671,640,527
Sweden6116.67156,324
Switzerland5--92,518
Turks and Caicos3--151,430
Ukraine3266.67187,772
United Kingdom20735.00924,128
Virgin Islands, British11100.001,679,382

Asia / Australia / Pacific: Complaints for 21.55% of Registrars

Country Registrar Count Registrars with Complaints Percent of Registrars with Complaints (%) Domain Count as of November 2019
Australia12325.00628,827
Bangladesh1--27,442
China1293627.9128,161,865
Chinese Taipei5120.0040,075
Cyprus22100.00308,421
Hong Kong16318.753,367,290
India6258.065,092,650
Indonesia4125.00250,920
Israel5240.00449,102
Japan20210.006,153,954
Jordan1--1,222
Korea (South)12--1,136,433
Kuwait1--2,529
Malaysia11100.0020,963
New Zealand3133.33148,960
Philippines1--1
Singapore3133.33646,406
Thailand1--7,084
Turkey8562.501,373,483
United Arab Emirates4125.0015,248
Vietnam6--435,120

North America: Complaints for 4.10% of Registrars

Country Registrar Count Registrars with Complaints Percent of Registrars with Complaints (%) Domain Count as of November 2019
Canada231252.1719,477,221
Puerto Rico1--2,076
United States1950693.54114,794,769

Latin America / Caribbean: Complaints for 18.18% of Registrars

Country Registrar Count Registrars with Complaints Percent of Registrars with Complaints (%) Domain Count as of November 2019
Argentina1--85,844
Bahamas11100.00342,730
Costa Rica1--2,884
Honduras2--2,479
Mexico3133.33126,375
Panama3--98,484

Africa: Complaints for 8.33% of Registrars

Country Registrar Count Registrars with Complaints Percent of Registrars with Complaints (%) Domain Count as of November 2019
Burundi1--1,770
Ghana1--284
Mauritius1--1,403
Morocco2--14,528
Nigeria1--4,903
Senegal1--4,179
Seychelles1--160
South Africa3133.3341,786
Tunisia1--15